At Hemingway Collection, we are committed to protecting your privacy. Your trust is important to us, and we work hard to ensure that your personal data is safe and handled responsibly.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and how we protect it. When we refer to “Hemingway Collection,” “we,” “us,” or “our,” we are referring to our luxury guesthouse based in Cape Town, South Africa.
By visiting our website or booking with us, you acknowledge and consent to the collection, use, and processing of your data as outlined in this Privacy Policy. If you are making a booking on behalf of others, you are responsible for ensuring they are aware of and agree to this Privacy Policy.
Please read the following carefully. If you do not agree with the terms, we kindly ask that you do not use our services.
When you inquire or book with Hemingway Collection, we may collect personal data, including your name, address, email address, phone number, travel preferences, and other details related to your stay. If you are booking on behalf of others, we may also collect similar data for each guest.
In some cases, we may need to collect sensitive personal data, such as medical conditions, dietary preferences, or special requests related to your stay (e.g., allergies or disabilities). This allows us to cater to your specific needs.
We may process personal data to comply with legal obligations, such as responding to a valid legal claim or regulatory order, or to detect and prevent fraud. We may also use personal data for identity verification and security purposes, including when you visit our premises, which may be monitored by CCTV.
We may also collect personal data from third parties, such as travel agents or partners, who you have authorized to share this information with us.
While we do not typically collect sensitive personal data, in certain circumstances, such as special requests, we may ask for additional information. We handle such data with extra care and only share it with necessary service providers for fulfilling your booking needs.
We collect personal data required to process payments, including credit card details, when necessary. We use secure methods to protect your payment information.
We may automatically collect data when you interact with our website, including geo-location data, usage data (such as pages visited, time spent, and device information), and cookies.
We use your personal data to fulfill bookings, improve our services, and for various other purposes:
We use your data to process and confirm bookings, manage your stay, and communicate any changes to your itinerary or services.
Your preferences, past bookings, and special requests help us tailor your experience, ensuring you receive the best possible service during your stay.
With your consent, we may use your data to inform you about special offers, events, and services that we believe may interest you. We may also use third-party services, such as social media, to display tailored advertisements.
We may analyze aggregated data to enhance the services we provide and understand guest preferences.
We process data to comply with laws and regulations, including reporting to authorities where required.
We take your privacy seriously and have implemented industry-standard security measures to protect your personal data. These include secure transmission of data via encryption, restricted access to sensitive information, and regular audits to ensure compliance with data protection standards.
Your data is stored securely for as long as necessary to fulfill our services. If we no longer need your information for business purposes, we securely dispose of it.
You have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you.
If any of your personal information is incorrect or incomplete, you have the right to request corrections.
You can ask us to erase your personal data, subject to certain legal conditions.
If you have given us consent to use your data for marketing purposes, you can withdraw this consent at any time.
You can request that we provide your personal data in a structured, machine-readable format for you to transfer to another service provider.
We will not sell or share your personal data with third parties, except for the following:
We may share your data with trusted service providers who help manage your bookings, such as payment processors or concierge services.
We may share personal data with authorities if required by law or to protect our legal rights.
With your consent, we may share data with third-party marketing partners to send you relevant offers.
We may share aggregated, non-personally identifiable information for analysis, research, or marketing purposes.
We use cookies to enhance your experience on our website, track site usage, and tailor content and advertisements. You can manage cookie settings through your browser preferences.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of any significant changes.
Thank you for choosing Hemingway Collection. We look forward to welcoming you and ensuring your stay is as comfortable and enjoyable as possible.
